CUSTOMER CARE

ASSISTANCE AND QUALITY

Mistrello guarantees assistance for its machinery via modem worldwide, as well as maintenance and controls that can be programmed and included in the sales contract as per customer request.

The company also has a team of qualified engineers that are ready to visit clients in 24 hours, where its machines are up and running in: Russia, United States, Holland, Belgium, and Italy.

Some of Mistrello’s clients have their machines running continuously from Monday to Friday and, in this case, programmed maintenance and controls are a fundamental part of a contract.

Another important feature is the possibility to have a 100 per cent guarantee for the duration of one year without any expense for the client.

Total guarantee is what Mistrello offers.